REFUNDS POLICY
Please contact us if you are not entirely satisfied with your purchase; info@eurosigns.com.au or phone +61 3 6272 8048.
We may at our discretion provide a refund or account credit as long as the product is unused, in the same condition as when you received it and in any original packaging. All items must be fit for resale.
Your entitlements are covered under Australian Consumer Law.
You have the right to ask for a repair, replacement or refund if a product you purchase from Euro Signs & Safety fails to meet a consumer guarantee. There are exceptions to guarantees. Consumer guarantees do not apply if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew of or were made aware of the faults before you bought the product
- asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
DELIVERY POLICY
Euro Signs & Safety will deliver Tasmania wide and to major metro areas Australia wide. We use courier services & Australia Post in most cases.
Delivery time for Australia Post is 1-10 working days depending on your location. Remote & rural areas may take up to 12 working days. Visit the Australia Post website here for more information.
We cannot take responsibility for any delays by couriers.
We aim to send all orders out within 1-2 working days for in-stock items. We will contact you directly with any delays.
Shipping costs are unable to be calculated online with some of our bulky/heavy items; please call or email. Customers can also organise their own freight if they wish.
PRIVACY POLICY
Euro Signs & Safety is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by mail, telephone and facsimile, by email, via our website eurosigns.com.au, via google analytics website tracking, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from any mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Euro Signs & Safety will not charge any fee for your access request, but may charge an administrative fee to cover the costs for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Address: 47 Derwent Park Road MOONAH TAS 7009
Email: info@eurosigns.com.au
Phone: +61 3 6272 8048